If you live or work in a building with our embedded fibre-backed network, your internet is available and can be activated instantaneously, just get in touch!
How do I get connected?
Simply sign up online or call us on 03 9089 0515 and our Australia-based Customer Service Team will happily assist you.
We will create your account in our system and your own unique connection. Once payment is processed you’ll be ready to connect,. All that's left to do is configure a router (ours or yours), plug it in and play!
How long does it take to connect?
10 minutes or less over the phone, or if you chose to sign up online your request will be processed within 24 hours. The connection is instantaneous once payment is processed!
What plans are available?
All our plans are listed here. They all offer unlimited data and symmetrical speeds that are maintained, meaning you receive the speeds you sign up for at all times!
When and how do I pay for the service?
Payment is processed prior to connecting on sign up. Every month an invoice will be issued two weeks ahead of the due date.
You can pay using a credit or debit card and details can be saved securely to your account to allow automatic billing. Alternatively, you can log in to your Customer Portal and pay through the billing function. It is also possible to pay via bank transfer, just select this as your preferred method.
What internal hardware is required?
A router is required for a wireless connection, enabling multiple devices to connect.
Do I need a technician to attend my property?
Not if you are in a building that Lightning Broadband has pre-cabled. Check your apartment or office for a Lightning Broadband sticker that will indicate your active port.
Are there set up fees?
There is a one-off Activation fee of $99 ($100+GST for business-grade connections). This covers your connection creation and the pre-cabling that enables an instantaneous connection.
If you're moving into a new development, there may also be a New Development Fee of $300 (+GST for businesses), which is paid once for each unit on initial connection.
Additional charges may apply if you wish to purchase a compatible broadband router or opt to port your existing phone number when subscribing to our VoIP phone services.
You can view our router options for your internet connection in our Router FAQ and the required hardware for VoIP service in our Hardware FAQ. If you opt to bring your own router, you will need to ensure it has a WAN/Internet port and is not locked to another provider's service.
Is there a contract?
No, you are not on a contract with our FTTB/FTTP connection and can upgrade, downgrade, or cancel on request.
Can I change my plan?
Yes! As an FTTB/FTTP customer, you can upgrade at any time. You would simply pay the additional pro-rata monthly fee. You can also downgrade at the end of each billing cycle.