Customer Portal Broadband Function

In the Customer Portal you can manage your broadband service and find your PPPoE credentials for router configuration.

How do I view my usage?

Log in to the Customer Portal (see our Customer Portal Basics FAQ to learn how), and select Broadband from the menu on the left-hand side. Select your service and see your usage.view-usage-1

How do I change my broadband plan?

You can request a plan change via your Customer Portal by selecting Broadband > Service Options > Change Plan. Alternatively, call us on 03 9089 0515 and one of our Customer Support Team members will assist you. Upgrades can be applied at any time and a pro-rata invoice will be issued; downgrades will apply from the start of your next billing cycle.

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Where can I find my PPPoE credentials?

You can find the PPPoE credentials (which you need to configure your router) in your Customer Portal by selecting Broadband > Service Options > Router Configuration.

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