Find out how to log in to your Lightning Broadband account and change your details.
Where can I find my Customer Portal?
You can access your Customer Portal using the Customer Login tab found at the top of the Lightning Broadband website. There is also a link provided in your initial Welcome Email sent on creation of your customer account.
I can’t log in to my Customer Portal
You can request your Customer Portal credentials or a password reset by emailing us at email@example.com or calling our Customer Support Team on 03 9089 0515.
Can I change my Customer Portal password?
Absolutely, we encourage you to change it! Once you are logged in, select Profile > Change Password.
How can I update my details?
In your Customer Portal select Profile > Primary contact, where you can add, edit or delete contacts on your account.
How do I add authorised contacts to my account?
In your Customer Portal first select Profile > Authorised Contacts, where you can add, edit or delete contacts on your account.